Delivery and returns
The practical bit: when your order leaves us, when it should reach you, and what to do if something is not quite right. You will find the full shipping and return policies at the end.
At a glance
- Where we deliver: across India. You can place an order from anywhere in the world, as long as the delivery address is in India.
- Delivery cost: free on every order, no minimum.
- Order cut-off: 2 PM IST. Later orders are processed the next business day.
- Dispatch: within 1 to 3 business days, Monday to Friday, not on weekends or public holidays.
- Delivery: 3 to 7 business days after dispatch.
- Cash on delivery: available on eligible orders.
- Tracking: link sent by email, SMS or WhatsApp at dispatch. Allow 24 to 48 hours for it to update.
- Returns: request within 7 days of delivery. Return pickup is free.
- Damaged or wrong item: tell us within 48 hours of delivery, with photos.
- Refunds: 7 to 10 business days to your original payment method. Cash on delivery orders: bank transfer or store credit, your choice on the return request page.
Delivery
How long does delivery take?
Orders are dispatched within 1 to 3 business days, then delivered in 3 to 7 business days. Orders placed after 2 PM IST are processed the next business day. We dispatch Monday to Friday, not on weekends or public holidays, and festive seasons and sales can add a little time.
Is delivery free?
Yes. Delivery is free on every order, with no minimum order value.
Do you deliver outside India?
No. We currently deliver only to addresses in India. You can still place an order from anywhere in the world for delivery within India, including as a gift.
Is cash on delivery available?
Yes, on eligible orders delivered in India. We may call or WhatsApp you to confirm a cash on delivery order before it is dispatched. Please keep the exact amount ready for the courier.
How do I track my order?
When your order is dispatched we send a tracking link by email, SMS or WhatsApp. Allow 24 to 48 hours for the tracking to update. You can also check it on our track order page.
What if my parcel shows delivered but has not arrived?
Check with neighbours, building security or your reception desk first. If it is still missing, write to hello@modusandmood.com within 48 hours of the marked delivery time and we will open an investigation with the courier.
Returns and refunds
How do I return something?
Request the return on our return request page within 7 days of delivery, or write to hello@modusandmood.com with your order number and the reason. Return pickup is free. Please wait for our confirmation before sending anything back.
What can be returned?
Items that are unused, unworn and unwashed, with their original tags and packaging, and proof of purchase. Personalised or custom pieces and gift cards cannot be returned.
What if my order arrives damaged or wrong?
Tell us within 48 hours of delivery at hello@modusandmood.com with clear photos, and keep the packaging. We will arrange a free pickup and put it right.
How long does a refund take?
Once we receive and check the return, we email you the outcome. Approved refunds on prepaid orders go back to your original payment method within 7 to 10 business days. For cash on delivery orders you choose on the return request page: a bank transfer within 5 to 7 business days of sharing your account details, or store credit issued on approval.
Can I exchange an item?
The quickest way is to return the original and place a new order for the item you want.
Still have a question?
Read our Shipping Policy and Return and Refund Policy, or write to hello@modusandmood.com, Monday to Friday, 10 AM to 6 PM IST.
